Email our customer service team as soon as you join at hello@seenewskincare.com and let us know if you have allergies or sensitivities to specific ingredients or concerns.

You will be charged right away for your first order and then, your order will recur on the 5th every other month.

Boxes ship (the 5th of January, March, May, July, September, & November) 

You can definitely skip a month. Simply email us at hello@seenewskincare.com and let us know the desired time you want to skip and we can adjust your renewal accordingly. You can also manage your subscription, skip a box, or pause your membership HERE at anytime (just create your account and login)!

Your subscription can be cancelled one of 2 ways.​

1) You can cancel your subscription by logging into your account and selecting "Cancel"

2) You can email us at hello@seenewskincare.com with the subject (Cancel) and we will process your cancellation.

See cancellation terms and conditions HERE

We do not accept returns on The Skincare Box. However, we want you to be able to use and enjoy each product we deliver to you with your See New Skincare membership. Email our customer service team as soon as you join at hello@seenewskincare.com and let us know if you have allergies or sensitivities to specific ingredients or concerns.

Everything is hand-packaged and shipped from Denver, CO! 

Your box will ship within 3 business days of ordering. U.S. shipping is 3-5 business days and *international is  7-21 days!

*depending on specific location the timeframe could fluctuate for international shipping 

The code is located on the Checkout page on the right hand side directly under the image of the Subscription you purchased - it is a box titled DISCOUNT with a button that says APPLY. Simply enter your coupon code and checkout to apply. Discounts cannot be applied to existing subscriptions.

See New is not a sample beauty box; we are a green beauty discovery service. Here’s what we deliver:

1) Full-Size products! We feature 4-6 full-size products per box and will sometimes include extra deluxe products in your box as well. Our goal is for you to experience exactly what each brand has to offer you!

2) Truly Clean Skincare! All products meet our strict ingredient standard and are good for both YOU and the ENVIRONMENT.

3) Products at peak potency and efficacy! We guarantee the products we buy are freshly made, directly from our brand partners. That means that each product was made, often by hand, just for the See New community.